Cancellations
You can cancel before your order ships. Once it has shipped, it becomes a return.
Last updated: 16 August 2026 · This policy forms part of our Terms of Service.
Before your order ships
Contact us as soon as you can. If the order has not been dispatched we will cancel it and refund you in full.
Orders are usually sent to our supplier within 24 to 48 hours of payment, so the sooner you write the better.
After it has shipped
Once an order is on its way it cannot be cancelled. If you no longer want it, the Returns policy applies — which, being honest, means a return is only possible if something is wrong with the item.
How to cancel
- Email support@fastairstore.com with your order ID and the word Cancel in the subject line
- Or use the Support chat in your dashboard
Check your order status on the tracking page first. If it already shows as dispatched, it is too late to cancel.
If we cancel an order
Occasionally we have to cancel — an item stops being available, a price was listed in error, or a payment fails our checks. If that happens we tell you why and refund you in full. We will not substitute a different item without asking you first.
Unpaid orders
If you start a checkout and do not pay, nothing is charged and there is nothing to cancel. The order simply expires.