Store › Help › Frequently Asked Questions
Frequently Asked Questions
The questions we are actually asked, answered plainly.
Delivery
How long will my order take?
Between 20 and 60 days. That is a real range, not a hedge — international shipping to Nigeria varies with the route, customs, and the time of year. Most orders arrive in the middle of that window.
How much is delivery?
Free, on every order, to anywhere in Nigeria. There is no minimum spend and no charge added at checkout.
Do you deliver outside Nigeria?
Not at present.
Will I pay customs or import duty?
No. The price you see already covers getting the item to you.
Orders and payment
How do I track my order?
Use the tracking page with your order ID and the email you used at checkout. If you have an account, everything is in your dashboard.
Do I need an account to buy?
No. You can check out as a guest. An account lets you track orders in one place, save your details, and earn from referrals.
How can I pay?
Debit card, bank transfer or USSD, all handled by our payment provider. We never see or store your card details.
The price changed since I last looked. Why?
Prices are in naira and depend on the exchange rate, so they move. The amount confirmed at checkout is the amount you pay.
Problems
My order has not arrived and it has been more than 60 days.
Email support@fastairstore.com with your order ID. If it is genuinely lost, you get a full refund.
The item is damaged or not what I ordered.
Photograph it and email us within 7 days of delivery. See Returns.
I entered the wrong delivery address.
Email us straight away. If the order has not shipped we can change it; once it is on its way we cannot.