Returns Policy
If an item arrives damaged, faulty or is not what you ordered, tell us within 7 days and we will put it right.
Last updated: 16 August 2026 · This policy forms part of our Terms of Service.
When you can return an item
You may return an item if any of the following apply:
- It arrived damaged or broken
- It is faulty or does not work as described
- It is not the item you ordered, or is the wrong colour or size against what you selected
- Parts are missing
Time limit
Contact us within 7 days of delivery. After that we may not be able to raise the matter with our supplier, which limits what we can do.
How to start a return
- Email support@fastairstore.com, or use the Support chat in your dashboard
- Include your order ID and clear photographs showing the problem
- Keep the packaging until the matter is settled
Photographs matter. They are usually enough for us to resolve the matter without asking you to send anything back.
Change of mind
We are not able to accept returns simply because you have changed your mind. Return shipping from Nigeria to our suppliers costs more than most items are worth, and we would rather be straight about that than accept a return and then refuse the refund. Please check the size, colour and description on the product page before ordering.
Items we cannot accept back
- Underwear, swimwear and earrings, for hygiene reasons, unless faulty
- Items damaged by misuse after delivery
- Items where the fault was described on the product page
What happens next
Once we accept a return we will either send a replacement or refund you in full, including any delivery charge if one was paid. See Refunds for timings.