Warranty
Faulty items are covered for 30 days from delivery. Some products carry a longer manufacturer warranty.
Last updated: 16 August 2026 · This policy forms part of our Terms of Service.
What is covered
If an item stops working through no fault of yours within 30 days of delivery, we will replace it or refund you. This covers manufacturing defects and items that arrive faulty.
What is not covered
- Accidental damage, including drops, spills and water damage
- Normal wear such as scratches, fading or battery capacity declining over time
- Damage caused by using the wrong charger or power supply
- Items that have been opened, modified or repaired by someone else
- Consumable parts such as batteries in low-cost accessories
Manufacturer warranties
Some products carry a longer warranty from the manufacturer. Where they do, it is stated on the product page. Those claims are handled by the manufacturer, and we will give you what you need to make one.
Making a claim
- Email support@fastairstore.com with your order ID
- Describe what happens and when it started
- Attach photographs or a short video showing the fault
We will normally tell you within 2 working days whether the claim is accepted.
Your legal rights
Nothing here reduces your rights under Nigerian consumer protection law, including the Federal Competition and Consumer Protection Act. Where the law gives you more than this policy does, the law applies.