Refunds Policy
Refunds go back to the account you paid from, normally within 5–10 working days of approval.
Last updated: 16 August 2026 · This policy forms part of our Terms of Service.
When you get a refund
- An accepted return — see Returns
- An order cancelled before it ships — see Cancellations
- An order confirmed lost in transit
- An order we cannot fulfil, for example if the item is no longer available
How much you get back
The full amount you were charged. Delivery is free, so there is nothing to deduct. Where a promo code reduced your total, the refund is the amount actually taken from your account.
How it is paid
Refunds go back to the card or bank account used for the original payment. We cannot refund to a different account — this is a rule set by the payment networks, not by us, and it exists to stop fraud.
How long it takes
- Our side: we approve or decline within 2 working days of having what we need
- Bank side: normally 5–10 working days after approval
The bank stage is outside our control. If more than 10 working days have passed since we told you a refund was approved, contact us and we will chase it with the payment provider.
Partial refunds
If only part of your order is affected, we refund only those items. The rest of the order continues as normal.
Referral earnings
If commission was credited to someone because of an order that is later refunded, that commission may be reversed. Any adjustment appears as a labelled entry in their earnings history.